Privacy Policy

Last updated: 14 August 2026

This Privacy Policy explains how Zero Dry Time Farnham Limited collects, uses and protects your personal data when you use our website, zerodrytimefarnham.co.uk, or contact us through it. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

The data controller for this website is:

  • Zero Dry Time Farnham Limited
  • Company number: 11791389 (registered in England & Wales)
  • Registered office: 6 The Glade, Bucks Horn Oak, Farnham GU10 4LU
  • Email: [email protected]
  • Phone: 07720 558 969

2. What personal data we collect

  • Enquiry details. When you fill in our contact form, call us or email us, we collect the details you give us: your name, phone number, email address, your address (where needed to provide a quote or carry out work) and the details of your enquiry.
  • Website usage statistics. We use Cloudflare Web Analytics, a privacy-friendly analytics tool that is completely cookieless. It does not collect personal data, does not track you across websites and does not fingerprint your device. It gives us aggregated statistics only, such as page views, referral sources and approximate country-level locations.

We do not collect special category data, and this website is not directed at children.

3. How we use your data and our lawful bases

  • To respond to your enquiry and provide a quote - steps taken at your request before entering a contract, and our legitimate interest in running our business.
  • To deliver the services you book - performance of a contract with you.
  • To keep accounting and tax records - compliance with our legal obligations.
  • To understand how the website is used - our legitimate interests. This uses only the aggregated, cookieless statistics described above; no personal data is involved.

We do not sell your personal data, and we do not send marketing emails unless you have explicitly opted in. You can opt out of marketing at any time by contacting us.

4. Who processes your data

  • GoHighLevel (LeadConnector) provides the contact form on this website. Details you submit through the form are processed on GoHighLevel's systems, which may be located outside the UK (including the United States). Where personal data is transferred outside the UK, it is protected by appropriate safeguards under UK GDPR, including the UK International Data Transfer Agreement or the UK addendum to EU standard contractual clauses.
  • Cloudflare, Inc. hosts this website and provides the cookieless Web Analytics service described above.

These companies act as data processors on our behalf under contract and may only use your data as we instruct. We may also disclose personal data where required by law, regulation or a valid request from a public authority.

5. Cookies

This website does not set analytics, advertising or tracking cookies. Our analytics (Cloudflare Web Analytics) is cookieless by design. The contact form may use strictly necessary technical storage that is required for the form to function securely; this does not track you.

6. How long we keep your data

Enquiry data is kept for up to 24 months unless you become a customer. If you become a customer, we keep the records relating to your bookings, invoices and payments for up to 6 years to meet accounting and legal requirements. After that, data is securely deleted.

7. How we protect your data

This website is served over HTTPS. Access to enquiry data is limited to the business owner, and our processors apply industry-standard security measures. No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your information.

8. Your rights

Under UK GDPR you have the right to:

  • request a copy of the personal data we hold about you;
  • have inaccurate or incomplete data corrected;
  • have your data erased where there is no good reason for us to keep it;
  • restrict or object to our processing of your data;
  • receive your data in a portable, machine-readable format;
  • withdraw consent at any time, where we rely on consent.

To exercise any of these rights, contact us using the details in section 1. We will respond within one month.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk, telephone 0303 123 1113.

9. Links to other websites

Our website may contain links to third-party websites (for example our Facebook page). We are not responsible for the content or privacy practices of those sites, and we encourage you to read their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Please check back periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact us: